Draft — this document is being reviewed and may change before txinTrade's paid services launch.

Refund Policy

This policy applies to the txinTrade remote access subscription. The txinTrade app itself is free.

Cancelling

You can cancel at any time. Cancelling stops future renewals, and remote access continues until the end of the period you have already paid for.

Refunds

• New subscriptions: if remote access does not work for you, request a full refund within 7 days of your first payment.
• Renewals: renewal payments are not refunded once the new period has started, except where required by law or if a service problem on our side prevented you from using remote access.
• Service problems: if an outage on our side prevents you from using remote access for an extended period, contact us and we will extend your subscription or refund the affected time.

Approved refunds are returned to the original payment method within 10 business days, depending on your bank or card issuer.

How to request a refund

Email support@txintrade.com from the email address of your txinTrade account, with the date of the payment.

Last updated: October 2, 2026